Cancellation Policy

If the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By „change“ it is considered a change in the number of people, or change of the dates of travel, at least 60 days before using the the service.  

If the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By „change“ it is considered a change in the number of people, or change of the dates of travel, at least 60 days before using the the service.  

First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveler will be charged the expenses of 150,00 KN per change. If the change of the reservation is not possible, and the traveler cancels a confirmed reservation because of it, lower mentioned conditions apply. 

  • Any change of accommodation unit and any change within 60 days before using the service is considered a cancellation of the reservation. 
  • Free cancellation is possible up to 60 days before arrival, reduced by handling costs in the amount of 370.00 KN  
  • Cancellation announced 30-59 days before arrival: 30% of the total amount of the reservation will be charged. 
  • Cancellation notified 7-29 days  , 70% of the total amount of the reservation will be charged, 
  • Cancellation up to 7 days before the day of arrival, and at least 1 day before arrival: 100% of the total amount of the reservation will be charged 
  • Cancellation on the day of arrival or NO SHOW: 100% of the total amount of the reservation will be charged 

If a traveller does not arrive to their booked accommodation until midnight on the day of the beginning of the service, without contacting the agency or the service provider, the booking is considered to be cancelled, and the cancellation expenses are calculated as described above.

By realizing the payment for the booking, the client certifies that he/she is completely familiarized with all the details and conditions under which the particular accommodation unit is offered. By realizing the payment, everything stated in these General Terms and Conditions, becomes a legal obligation of the client and of the Agency. All the conditions and terms specified in this contract become legal obligation of both the client and the Agency.